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Dear Colleague,
About the MPF
The Managing Partners' Forum is the premier association for those involved in the management of professional firms. MPF promotes excellence in management though campaigns, surveys and knowledge sharing roundtables - to gain a feel for the association please join us as a guest at our next event (see GUEST ELIGIBILITY)
Evolving client relationships
- re-assessing demand and drivers of value for professional services
The drivers of value are changing in professional services industries as clients become more cost-conscious and price-led. This cost pressure is impacting client relationships like never before as the emphasis clients place on different criteria shifts to meet the new environment.
Using cutting edge data from their world leading global surveys of more than 7,000 interviews over the last three years in the legal and property sectors, Acritas will present an analysis of the various datasets which reveals:
- What's different about relationships when clients are most satisfied and loyal?
- How clients who fall below these levels would like to see their relationships improve?
- What do clients articulate as value for money? Which high performance areas correspond with a high value rating?
- How have the drivers of favourability and selection criteria changed over the last three years?
- What's critical to gaining recommendations and winning pitches?
Our speaker will discuss how everything from marketing messages, tenders and client service and approaches to relationship management need to adapt to reflect this changing world.
I hope that you can attend.
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Kind regards,
June Smallwood-Rose
MPF Regional Director
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Where
DLA Piper LLP
Victoria Square House
Victoria Square
Birmingham
B2 4DL
View the map
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Time
8.00am - 9.45am
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Guest eligibility
Be our guest...
or join the movement
As a membership organisation, all our meetings are member only. However, those interested in joining can attend one event as our guest in order to get a feel for the association.
If you would like to join the MPF and/or learn more about events and membership please e-mail MPF Executive Director, Paul Lemon or download an application form.
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Future events
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Download the full MPF 2010 meetings schedule
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15 April
Developing your strategic options
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3 June
Embedding sales expertise in your fee earners |
To join an MPF online group, please click on the link that best describes your role
Operations Leader (COO etc)
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